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.Terms and Conditions

Terms and Conditions

 

Terms and Conditions

These Terms and Conditions apply to RainbowBiz CIC and their trading arm the RainbowBiz Hippy Shop.

Firstly, every purchase made through the Hippy Shop, either online or in store, generates profits to support community projects. Our social enterprise runs for members of the community.  You can read more about this on our website here www.rainbowbiz.org.uk.

Cancellation of order by us (RainbowBiz Hippy Shop)

RainbowBiz Hippy Shop reserve the right to deny shipping to any customer for any reason, as is our right within our Terms and Conditions. Orders which have been placed and we deny shipping to will be issued a full refund (the customer). Refunds will be sent at our earliest convenience (usually the same day, not including bank holidays and weekends). This is no way affects your statutory rights.

Cancellation of order by you (the customer)

If you (the customer) place an order by mistake or decided that for any reason you would like to cancel your order, you can only do so up until the order has been shipped. Once the order is in transit then no refunds can be issued.

Payment Methods

We accept all major cards, Paypal and BACS as secure methods of payment. Payment is taken on the secure website of the chosen payment method. Payments are taken via secure online environment.

Shipping Address
Shipping addresses are those provided by you (the customer) to us (RainbowBiz Hippy Shop) on the checkout screen before proceeding to the secure payment screen. We ship to the shipping address provided on our website before proceeding to the secure payment screen. It is your (the customers) responsibility to provide the correct shipping address details so we (RainbowBiz Hippy Shop) can send your item/s to the correct shipping address. RainbowBiz Hippy Shop take no responsibility for any wrong information given and any lost or delayed mail that may arise as a consequence.

Shipping Times to the UK

‘Royal Mail 2nd Class Signed For’ is our chosen shipping method unless otherwise requested. The Royal Mail try and deliver 2nd Class mail within 3 working days (not including the dispatch date). However this time may be longer and can be up to 15 working days as stated by the Royal Mail. 2nd class mail is not time guaranteed. This means that the Royal Mail do not guarantee your items will reach you in a set number of days. If you would like a guaranteed service then please contact us with regards to special delivery.

Subject to Change

Due to unforeseen circumstances shipping times may vary from that advertised. Most customers report receiving their orders within the 3 working days stated by the Royal Mail, after and not including the dispatch date (excluding bank holidays and weekends) but this is subject to The Royal Mail sorting and posting times.

Responsibility

RainbowBiz Hippy Shop is not responsible for delayed items. Delivery times are subject to the Royal Mails own delivery times. In line with the Royal Mails own missing items policy RainbowBiz Hippy Shop do not regard an item missing until after 15 working days have passed from the date of posting (not including the date of postage). 3 working days for expected delivery and 12 working days for delayed delivery. Rarely post goes missing, we take missing mail very seriously and will investigate any such circumstance.

We have no control over the Royal Mails delivery times and can only tell our customers what they tell us. Thankfully its very rare items are delayed or go missing, they normally turn up in good time or as an extreme before the end of the 18 working day period.

Please see the Royal Mail website for full details on their lost mail time period by clicking here.

Working days are Tuesday-Friday not including bank holidays. Please see the Royal Mails website for more information on this by clicking here.

At our discretion some local deliveries may be sent via our in house courier service.  If customers request parcels to be left in a nominated safe place, this will be done at their own risk. RainbowBiz Hippy Shop cannot be held responsible for any missing parcels.

Product and Shipping Prices
RainbowBiz Hippy Shop have tired to make sure all displayed shipping prices and product prices are correct. If for what ever reason either the product price or shipping price is wrong (due to human or technical error) then we (RainbowBiz Hippy Shop) reserve the right to cancel any order and amend any wrong information. The customer can then proceed with a new order if they wish.

Stock
RainbowBiz Hippy Shop sell many unique items of clothing. If you purchase an item of clothing that has run out of stock you will receive an email from us (RainbowBiz Hippy Shop) explaining the situation. Replacement item(s) will be offered or a refund provided.

Special Delivery and 1st Class postage
Requests for 1st class shipping are non refundable for any reason after dispatch. Special delivery does not include Saturday as a next day. Saturday delivery is not offered.

The use of Other Couriers
From time to time RainbowBiz Hippy Shop may choose to use couriers other than the Royal Mail for delivery of goods. At such times you will be notified by email of the company who will be delivery your items.

Returns
We do hope you will love your purchase, however, if you wish to return your goods you must contact us within 30 days of dispatch date. It is your responsibility to organise the return of goods and we cannot action any returns until we receive the goods back.  All items must be in a new and unused condition in order for us to action any exchanges or refunds.

Please note, we cannot accept any requests for returns of any piercing jewellery due to hygiene reasons.

Shop Premises
The RainbowBiz Hippy Shop trades from its retail premises at the Hippy Shop, Shotton High Street, 20 Chester Road West, Shotton, Deeside, CH5 1BX. Customers wishing to return items to RainbowBiz Hippy Shop must first email us and wait for a response.

About VAT:
RainbowBiz Hippy Shop is not registered for VAT.

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